Personal Banking

With your Sanborn Savings Bank SHAZAMChek debit card you can:

• Make purchases directly from your checking account.
• Withdrawal cash at ATM’s worldwide, anywhere you see the familiar MasterCard, SHAZAM, or CIRRUS symbols.
• Withdrawal cash with no terminal charge at ATM’s with the Privileged Status network.  To find a Privileged Status ATM, click here.
• See your debit card transactions seconds after they occur on your Online or Mobile banking account.
• Use your card in Apple Pay, Google Pay, and Samsung Pay.

With your Sanborn Savings Bank SHAZAMChek ATM card you can:

• Withdrawal cash at ATM’s worldwide, anywhere you see the familiar MasterCard, SHAZAM, or CIRRUS symbols.
• Withdrawal cash with no terminal charge at ATM’s with the Privileged Status network.  To find a Privileged Status ATM, click here.
• See your ATM card transactions seconds after they occur on your Online Banking or Mobile Banking Account.

No matter where you travel or how far you go, you can still feel at home with your Sanborn Savings Bank SHAZAMChek debit or ATM card...it's the hometown card with world-wide acceptance.

Debit/ATM Card Phone Numbers:

Customer Service and Lost/Stolen: (800) 383-8000
Card Activation & Pin # Setup: (800) 717-4923
Falcon Alert Automated System-responding to an alert: (855) 219-5399
Falcon Alert Customer Service: (866) 508-2693  

FICO Falcon Fraud Manager:

FICO Falcon Fraud Manager is always on the look out to prevent Debit and Credit Card Fraud

In order to protect our customers from potential fraud, Sanborn Savings Bank utilizes a fraud prevention program called FICO Falcon Fraud Manager to monitor all transactions on debit and credit cards. If there is a suspicious transaction, FICO Falcon may put a block on your card and will contact you to verify the purchase.  You may be contacted via phone call, text, or email asking whether a specific transaction is valid.  FICO Falcon will NEVER ask for your card number or any other private account information. 
For this reason, it is important to keep your phone numbers (home and cell) and email address current with Sanborn Savings Bank.

Mastercard Identity Check:

Keeping your account safe and secure is our highest priority. We continue to partner with SHAZAM, our debit card processor, to implement additional authentication known as Mastercard Identity Check.
 
When both the ecommerce merchant and Sanborn Savings Bank participate in Mastercard Identity Check, the transaction will go through a risk-based authentication. As the cardholder, you’ll be asked to identify yourself by receiving a One-Time Passcode (OTP) via text message. Once received, you’ll enter this code on a checkout screen with SHAZAM’s logo.
 
If an invalid OTP is entered in the checkout screen, the transaction will not be authenticated. If three (3) consecutive invalid OTPs are entered into the checkout screen, your card will be blocked at all Identity Check participating ecommerce merchants. To unblock your card, please contact Sanborn Savings Bank.

Brella:

Brella is a fraud transaction alerting, balance monitoring, and ATM locator application for your debit card.  You can use this app to block and unblock your card with our transaction control feature!  Go to your AppStore or PlayStore to download the app today. 



Click here for our Brella User Guide

Check out all the cardholder benefits available to you at:
https://www.mastercard.us/en-us.html