|
What are the Hardware and Software
requirements to use Online Banking?
To use our Online Banking Service you must use an IBM
compatible PC with either Dial-up or DSL internet access.
You may use either Microsoft Internet Explorer or Netscape
Communicator. Your browser must support 128-Bit encryption.
Is Online Banking Secure?
Our Online Banking Service is a safe and secure way to
conduct your banking transactions. We use industry standard
technology to maintain the privacy and security of your
transactions. Our technology includes controlled Access ID
and Passwords, Secure Sockets Layer (SSL) protocol, 128-Bit
encryption, multifactor authentication and firewalls
How much does Online Banking cost?
Online Banking is free to customers of Sanborn Savings
Bank.
After I enroll for Online Banking
how will I receive my Access ID and Password?
After you complete the online enrollment we will mail
you, in separate mailings, a one use Access ID and a one use
password. You should receive these in three to five days
after completing the enrollment. The Access ID and password
will allow you access to Online Banking. Once you are logged
in you will be asked to establish your own Access ID, password
and PassMark security authentication.
What is PassMark security
authentication?
PassMark is a security system that operates in addition
to your Access ID and Password. It allows you to verify that
you are correctly connected to our secure site and provides
us with an additional way of identifying you before making
your private financial information available.
How do I establish my PassMark security authentication?
After setting up your personal Access ID and Password
you will be asked to provide your current email address,
select and image only you will know and select a phrase to
go with the image. You will also be asked to select three
challenge questions and provide the appropriate answer to
each question.
What do I need to know about
setting up my password?
Your Access ID must be at least six characters. Your
password requires eight to ten characters with at least one
alpha and one numeric character. Please note, our system
security is “case sensitive”. You may use capitalization in
your Access ID and password. Once established you must
exactly input your Access ID and password as originally
established. Please note, our system does not recognize
"special characters" so you are limited to the alphabet and
the numbers 1 to 9 and 0.
How soon can I view my transactions
online?
Our Online Banking provides you with real-time
information. Your online file is updated multiple times
during the day showing transactions as they are applied
against your account. Images of checks and deposits are
available the evening of the day they are charged or
credited against your account.
What do I do if I have forgotten my
password?
Contact us as soon as possible. We’ll reissue you a new,
single use, password to allow you to re-enter the Online
Banking System and establish a new password.
How much does Online Bill Payment
cost?
Online Bill Payment is provided free of charge with our
High Speed Checking account. If you have an account other
then High Speed Checking and choose to enroll for Online
Bill Payment Service you will be billed $4.95 plus tax per
month. There is no charge for the first 90 days of our Bill
Payment Service.
If I’m already using Online Banking
how do I sign up for Online Bill Payment?
If you would like to try Online Bill Payment after
signing up for Online Banking please contact us and we will
enable Online Bill Payment for your accounts.
|
